| PENGOLAHAN DATA SURVEI KEPUASAN MASYARAKAT PER RESPONDEN | |
| DAN PER UNSUR PELAYANAN | |
| | | | | | | | | | | | | | |
| | NO. | NILAI UNSUR PELAYANAN | | | |
| | RESP | | | |
| | | U1 | U2 | U3 | U4 | U5 | U6 | U7 | U8 | U9 | | | |
| | 1 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | | | |
| | 2 | 3 | 4 | 3 | 4 | 3 | 3 | 3 | 2 | 3 | | | |
| | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | 2 | 4 | | | |
| | 4 | 4 | 2 | 3 | 4 | 3 | 3 | 3 | 3 | 2 | | | |
| | 5 | 3 | 4 | 2 | 4 | 3 | 3 | 4 | 3 | 3 | | | |
| | 6 | 4 | 2 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | | | |
| | 7 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 2 | 4 | | | |
| | 8 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | | | |
| | 9 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 3 | 2 | | | |
| | 10 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 3 | | | |
| | 11 | 3 | 4 | 2 | 3 | 3 | 3 | 3 | 3 | 2 | | | |
| | 12 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | | | |
| | 13 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 2 | 3 | | | |
| | 14 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | | | |
| | 15 | 3 | 4 | 2 | 3 | 2 | 3 | 3 | 1 | 2 | | | |
| | 16 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | | | |
| | 17 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 2 | | | |
| | 18 | 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | | | |
| | 19 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | | | |
| | 20 | 4 | 2 | 3 | 4 | 3 | 3 | 3 | 3 | 2 | | | |
| | 21 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | | | |
| | 22 | 2 | 2 | 3 | 4 | 4 | 3 | 3 | 3 | 2 | | | |
| | 23 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | | | |
| | 24 | 2 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 2 | | | |
| | 25 | 3 | 2 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | | | |
| | 26 | 2 | 2 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | | | |
| | 27 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 2 | 3 | | | |
| | 28 | 2 | 2 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | | | |
| | 29 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 2 | 3 | | | |
| | 30 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | | | |
| | 31 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 3 | 4 | | | |
| | 32 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | | | |
| | 33 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 2 | 3 | | | |
| | 34 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | | | |
| | 35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | | | |
| | 36 | 3 | 3 | 2 | 3 | 3 | 2 | 2 | 2 | 2 | | | |
| | 37 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | | | |
| | 38 | 3 | 3 | 2 | 3 | 2 | 2 | 3 | 2 | 3 | | | |
| | 39 | 3 | 4 | 3 | 4 | 3 | 3 | 3 | 2 | 4 | | | |
| | 40 | 3 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | | | |
| | 41 | 4 | 2 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | | | |
| | 42 | 3 | 3 | 2 | 4 | 3 | 4 | 3 | 2 | 3 | | | |
| | 43 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | | | |
| | 44 | 3 | 2 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | | | |
| | 45 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | | | |
| | 46 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | | | |
| | 47 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | | | |
| | 48 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | | | |
| | 49 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | | | |
| | 50 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | | | |
| | SNilai | 154 | 153 | 152 | 177 | 164 | 164 | 165 | 145 | 153 | | | |
| | /Unsur | | | |
| | NRR / | 3,080 | 3,060 | 3,040 | 3,540 | 3,280 | 3,280 | 3,300 | 2,900 | 3,060 | | | |
| | Unsur | | | |
| | NRR | 0,342 | 0,340 | 0,337 | 0,393 | 0,364 | 0,364 | 0,366 | 0,322 | 0,340 | *) | | |
| | tertbg/ | 3,168 | | |
| | unsur | | | | | |
| | | | | | | | | | | | **) | | |
| | IKM Unit pelayanan | | | | | | | | 79,199 | | |
| | | | | | | | | | | | | | |
| Keterangan : | | | | | | No. | UNSUR PELAYANAN | NILAI RATA-RATA |
| – U1 s.d. U9 | = Unsur-Unsur pelayanan | | | U1 | Persyaratan | | | | 3,080 | |
| – NRR | = Nilai rata-rata | | | | U2 | Prosedur | | | | | 3,060 | |
| – IKM | = Indeks Kepuasan Masyarakat | | | U3 | Waktu pelayanan | | | | 3,040 | |
| – *) | = Jumlah NRR IKM tertimbang | | | U4 | Biaya/tarif | | | | | 3,540 | |
| -**) | = Jumlah NRR Tertimbang x 25 | | | U5 | Produk layanan | | | | 3,280 | |
| NRR Per Unsur | = Jumlah nilai per unsur dibagi | | | U6 | Kompetensi pelaksana | | | | 3,280 | |
| | Jumlah kuesioner yang terisi | | | U7 | Perilaku pelaksana | | | | 3,300 | |
| NRR tertimbang | = NRR per unsur x 0,111 | | | U8 | Sarana Prasarana | | | | 2,900 | |
| per unsur | | | | | | U9 | Penanganan Pengaduan | | | | 3,060 | |
| IKM UNIT PELAYANAN : | 79,20 | | | | | | | | | |
| Mutu Pelayanan : | | | | | | | | | | | | |
| A (Sangat Baik) | : 88,31 – 100,00 | | | | | | | | | | | |
| B (Baik) | : 76,61 – 88,30 | | | | | | | | | | | |
| C (Kurang Baik) | : 65,00 – 76,60 | | | | | | | | | | | |
| D (Tidak Baik) | : 25,00 – 64,99 | | | | | | | | | | | |
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| | | | | | | | | Sekadau, Oktober 2019 | | |
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| | | | | | | | | KEPALA DINAS | | |
| | | | | | | | | | | PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU DAN TENAGA KERJA | | | |
| | | | | | | | | KABUPATEN SEKADAU | | |
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| | | | | | | | | MORIS, SH.M.Si | | |
| | | | | | | | | Pembina Utama Muda (IV/c) | | |
| | | | | | | | | NIP 19630226 199203 1 005 | | |
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